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The Technical Support & Development Cocoa - EMENA is responsible for driving the growth of the cocoa business through delivering best in class technical customer support, relationship management, product approvals, fostering innovation & co-development.
You will be responsible for the EMENA region and be based in Amsterdam.
Reporting to the Customer Technical Manager Cocoa – EMENA, the main duties of this role will include:
- Regional Technical Leadership: Serve as the primary technical contact for cocoa customers across the EMENA region, building strong, trust-based relationships.
- Opportunity Pipeline Ownership: Proactively identify, manage, and drive technical opportunities within your assigned region or sub-region, in close collaboration with commercial teams.
- Technical Account Management: Act as the Technical Account Manager for a portfolio of key customers, ensuring their technical needs are met and exceeded.
- Customer Co-Development: Lead and support co-creation projects with customers, from ideation through to product implementation.
- Product Support & Approvals: Guide customers through product trials, approvals, and application optimization, ensuring successful integration of cocoa products.
- Cross-Functional Collaboration: Work closely with Sales, R&D, and Marketing to align technical support with business goals and customer strategies.
- Market & Trend Monitoring: Stay informed on industry trends, customer feedback, and competitor activity to drive both internal and customer innovation and technical strategy.
Geboden wordt
- High responsibility and working in a very hands-on, entrepreneurial, open and informal organization.
- A position in one of the fastest growing and most sustainable companies in the food ingredient sector.
- An empowering and supportive management.
- Competitive salary + variable bonus.
- Pension scheme.
- Supportive, ambitious, and thriving team.Â
Profiel kandidaat
The successful candidate will possess the following:
- Educational Background:Â MSc in Food Technology, Food Chemistry, or a related technical field. An MBA or equivalent commercial education is a strong advantage.
- Industry Experience:Â 1-5 years of experience in technical sales or account management within the B2B food industry.
- Technical Expertise:Â Deep understanding of ingredient functionality, particularly in cocoa and food systems. Demonstrated ability to translate technical concepts into solution-driven innovations.
- Customer Engagement:Â Skilled in developing and maintaining professional relationships with customers, including delivering impactful presentations at all organizational levels.
- Project Leadership:Â Strong project management and leadership skills, with the ability to translate strategic growth goals into actionable plans and measurable KPIs.
- Product Development Insight: Comprehensive knowledge of the product development lifecycle—from customer inspiration to commercialization—including analytical methods, sensory science, and quality assurance.
- Entrepreneurial Mindset: A proactive, agile, and creative thinker with a “can-do” attitude and the ability to inspire and energize cross-functional teams.
- Passion:Â Genuine enthusiasm for food, food ingredients and specifically cocoa ingredients and the ability to share and convey that passion.
- Language Skills:Â Fluent in English (spoken and written); proficiency in at least one additional regionally (EMENA) relevant language is preferred.
- Mobility:Â Willingness to travel up to 40% across the EMENA region to support customer engagements and project execution
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Hier ga je werken: Ofi
The chances are you’ve already experienced a little of ofi today. One in five chocolate bars produced anywhere in the world use our cocoa beans and products. We supply enough coffee beans to brew over 90 billion cups of coffee and our nuts, spices and dairy products are used in millions of products around the world. But we don’t just source or grow the raw materials for these products: our team of chefs and food scientists are working clos...
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