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To strengthen our passionate EMEA spices team, we are looking for a pro-active Customer Service Representative. The purpose of this role is providing an outstanding service our customers: ensuring our spices are being delivered to our customers, fulfilling their expectations. This also means going the extra mile to satisfy the customer if required. You will be close collaborating with Sales, Supply Chain, Quality, production and our external warehouse globally. This role is positioned at centrally located office in Rotterdam, The Netherlands.
- Process customer purchase orders within the agreed timeframe.
- Releasing goods for delivery, arrange warehouse and logistic instructions for the deliveries and communicate this with the customer.
- Ensuring accurate and timely presentation of shipping documents (including sales invoices, bills of lading, CMR, etc.).
- Follow up on escalations from the finance team on overdue invoices.
- Take ownership of issues regarding delivery or collection, following up with customer and logistic partners to ensure a fast resolution.
- Ensure that QA complaints are handled properly in close cooperation with the QA teams.
- Handling queries from the sales team and customers. Resolving them promptly and in line with the business service level agreements.
Geboden wordt
At ofi you will get a position in one of the fastest growing and most sustainable companies in the food and agri-industry. You will have a high responsibility and will start in a very entrepreneurial, open and informal organization with regular social events.
ofi offers the following company benefits:
Competitive salary;
- Discretionary incentive scheme;
- Opportunities to work from home;
- Flexible working hours;
- 25 Vacation days per annum and opportunity to buy 10 extra;
- Home/work travel allowance;
- Company pension scheme;
- Collective medical insurance with company contribution;
- Company fitness;
- Company sponsored bike scheme;
- Collective insurances.
Profiel kandidaat
- HBO education degree or higher, preferably in supply chain or comparable by experience.
- 1-3 years of experience in an operational Customer Service.
- Experience in a diverse environment.
- Good understanding of global supply chain processes.
- Able to prioritize while keeping a helicopter view.
- Detail oriented.
- A hands-on, and no-nonsense attitude.
- Decisive, stress resilient and strong communication skills.
- Fluent in English, French is strong preferred and other EU language is a plus.
- Experience with ERP-systems (SAP is a plus).
- Proficiency with Microsoft Office, in particular Microsoft Excel.
- Experience in food industry.
- Eyes on details.
- Data analysis skills.
- Pro-active
Rotterdam
Nederland
Onze arbeidsvoorwaarden
Hier ga je werken: Ofi
The chances are you’ve already experienced a little of ofi today. One in five chocolate bars produced anywhere in the world use our cocoa beans and products. We supply enough coffee beans to brew over 90 billion cups of coffee and our nuts, spices and dairy products are used in millions of products around the world. But we don’t just source or grow the raw materials for these products: our team of chefs and food scientists are working clos...
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