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End-User Computing Engineer (22095)

At the European Patent Office (EPO) we are undertaking a major transformation aimed at building a DevOps practice, making agile principles a reality in our daily work, adopting green technologies and utilising artificial intelligence. Our mission is to support innovation, competitiveness and economic growth across Europe. We pride ourselves on taking innovation seriously, and are fully committed to achieving our digital transformation.

The European Patent Office's Strategic Plan 2028 includes the continuing modernisation of our management of end-user devices and their software. The End-User Computing team are at the forefront of these pursuits: our engineering team is responsible for mobile device management (MDM) and mobile application management (MAM) as well as for handling the packaging and distribution of software for all end-user laptops, PCs, tablet computers and smartphones.

We are looking for dynamic, highly motivated individuals who enjoy working in an operational environment in which they support users directly. Successful candidates will have up-to-date know-how and experience of working in hybrid (home and office) environments and will be familiar with the scenarios this entails. They will have state-of-the-art knowledge of the latest hardware, software and processes used today to support hybrid working environments. Candidates require an IT engineering background and sound experience with Microsoft end-user technologies.

In anticipation of exciting future opportunities in different fields of IT in our organisation, we are launching a talent pool for End-User Computing Engineers.

With us you will

carry out research and keep up to date on developments in the world of end-user computing
implement and configure new mobile device management, mobile application management and software packaging and distribution platforms (cloud- and non-cloud-based)
improve the efficiency of current platforms
manage our corporate Windows client operating systems, images and applications
manage our iOS and Android devices, applications and app stores
oversee role-based access and administration, and maintain policies for security, compliance and access, etc.

Apply if you have

experience with working in and supporting hybrid (home and office) environments
a thirst for keeping up to date on the latest technologies and developments in this field
strong skills and experience in engineering and administration of the Windows operating system
good knowledge of Microsoft technologies, especially Microsoft Endpoint Manager (SCCM, Intune, Autopilot, Analytics, Co-Management),
the capacity to network, establish and sustain partnerships with a wide range of stakeholders and subject-matter experts
the ability to work independently and as part of a team

Our minimum requirements for this post

Diploma of completed studies at master's level or – in exceptional cases – equivalent professional experience
Generally, an excellent knowledge (at least C1) of one official language (English, French and German) and ability to understand the other two; alternatively, excellent knowledge (at least C1) of at least one official language (in such cases, the willingness to learn the missing language(s) and to reach level B2 within a set time frame would be required)
Citizenship of one of the member states of the European Patent Organisation

Process

Candidates are kindly asked to upload an updated CV and outline their motivation in the designated application field (character limit 4000). If so wished, the motivation letter can also be uploaded as a Word or pdf attachment under "Application document" in SuccessFactors. In this case, please indicate in the designated field "Please refer to attached motivation letter".

The successful candidate will be selected on the basis of qualifications, competencies, professional experience and language knowledge, supplemented as appropriate by interviews, tests and/or a personality questionnaire.

A reserve list may be constituted, should more candidates than required at this time be considered suitable following the selection procedure. Such reserve lists are valid for 18 months and reserve list candidates may be contacted, should a vacancy with substantially the same profile arise during that period.

More information on how we recruit can be found on our EPO jobs and careers site.

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Key information

Job group: 4

Grade: G7 to G10 (net (basic) monthly salary* for this vacancy: EUR 6 172 to 9 901 depending on experience and location)

Duration of appointment: Five years, with the possibility of extension

Career path: Technical

Location: Office-wide

Application deadline: 11 March 2025

Interviews planned for: Second half of March 2025 - first half of April 2025

* after deduction of EPO-internal tax and before deduction of staff contributions to the social security and pension schemes.