Senior Customer Service Representative

Taken en verantwoordelijkheden

This is why you want to join us as Senior Customer Service Representative at Enza Zaden

• You play a key role in managing international export shipments for multiple regions.

• You become the linking pin between customers, suppliers and internal teams.

• You help improve and streamline end-to-end order processes in a dynamic global environment.

Make a difference as Senior Customer Service Representative

In this role, you manage the complete export order process for nominated countries in Eastern Europe. You ensure that every shipment runs smoothly, from order intake to delivery, while meeting all compliance requirements. You work closely with Sales, Supply Chain, Seed Operations and external partners to keep the flow efficient and problem-free.

Your main responsibilities include:

• Overseeing the full end-to-end order flow for nominated countries;

• Acting as the primary contact for export shipments;

• Leading operational meetings and coordinating with key stakeholders;

• Managing the customer service interface between Supply Chain and Marketing & Sales;

• Identifying potential issues and solving them proactively;

• Handling complex supply chain challenges and ensuring quick resolution;

• Keeping processes up to date and ensuring documentation and compliance are in place;

• Communicating with customers, suppliers (such as sampling labs) and internal teams such as Sales, R&D and Seed Operations.

You will collaborate with colleagues across Sales, Supply Chain, Planning & Processing, Production, Finance and subsidiary companies.

What you bring as a future colleague

• A completed higher professional education (HBO/Bachelor) in Supply Chain, Business Administration or a related field;

• 3 to 5 years of relevant work experience in Supply Chain or a Sales related position, preferably in FMCG and/ or pharmaceutical and/or Seed industry;

• Experience working with ERP systems and automated processes;

• Strong understanding of supply chain dynamics, including transport, import/export, customs and phytosanitary processes;

• Excellent communication skills and the ability to build strong relationships with customers and internal teams;

• Strong analytical skills;

• Proficiency in English and preferably one of the Eastern European languages, Spanish and/or French, both spoken and written.

Enza Zaden as your employer  

With more than 3,000 passionate team members across the world, we're on a daily mission to develop the finest vegetable varieties. Our goal? To deliver seeds with that special something: vegetables with better taste, better yields, and better resistance. On our mission to feed the world, we challenge ourselves to gain deeper insights and find the next breakthrough. We grow and innovate together, and everyone’s contribution is valued. Throughout our 86 years, our family values, passion, independence and our focus on innovation have truly set us apart. Over 480 million people eat our vegetables every day, something we are very proud of! Our passion isn't just a trademark; it's our driving force, propelling our rapid growth. If you're ready to explore your potential and thrive in a supportive environment, we welcome you to develop your talents with us. The combination of entrepreneurship, initiative and a healthy dose of determination has made Enza Zaden great and brought us where we are today. Enza Zaden is and always will be in motion: in the past, present and future.

What we offer

As a family-owned company, we support you to thrive in all areas of life, so that you can be successful inside and outside of work. We offer:

• Flexible work arrangements;

• Access to a variety of wellbeing programs and healthy food options;

• 25 paid vacation days (with the option to buy additional days);

• 1 paid vitality day, plus extra days depending on age;

• Contribution for overnight stays if you live further away from Enza Zaden;

• Laptop.

We aspire to be a good employer that cares for our employees, both during and after their careers at Enza Zaden. Our most important benefits include:

• Active partnership in your professional development;

• Tailor-made leadership development programs and access to our global e-learning platform;

• Employer-sponsored retirement benefits.

Join us for a career that grows with you! Are you curious to know more about Enza Zaden, click on this link to our website. 

Get in touch

Apply now using the application button. You will receive an automatic confirmation within minutes, and we will respond to your application within 10 working days.

Do you have any questions about the application process? Please contact Marjolijn Woudstra, Senior Recruitment Business Partner a.i.  via m.woudstra@enzazaden.nl

Good to know

• A business case assessment is part of the application process;

• This position cannot be filled on an interim basis;

• Enza Zaden is an equal opportunity employer.