IT Support Senior Engineer

Taken en verantwoordelijkheden

IT-Support Senior Engineer

Salary: €4.000,00 - €4.500,00 gross per month
Location: Bleiswijk, Head Office/Business unit IT

Who are we?
Toolstation is a growing organization with national coverage. Our motto is; "Wij helpen vakmensen en Doe-Het-Zelvers hun klus te klaren!’’ (We help professionals and DIY enthusiasts get their job done!)". We do this through a simple formula where customers can buy products both online and in a network of locations, with quick service, a wide assortment and affordable prices. We are one of the fastest-growing multi-channel retailers of tools, accessories and construction supplies in the Netherlands and Belgium.

Role Purpose
This role is an extension of the IT-Support Engineer role. Its purpose is to recognize tenure and deeper responsibilities and to encompass Subject Matter Expertise (SME) within one of 5 fields (Google, Apple, Microsoft, Linux and Network).
A successful IT-Support Senior Engineer will be a technical leader for internal teams, where confidence and expertise can be demonstrated and shared with teams to increase and support adoption of Google / Apple / Microsoft / Linux / Network services. An important part of the role will be to demonstrate confidence in recommending use cases of available Google / Apple / Microsoft / Linux / Network services that suit the customer / stakeholder requirements while providing stable, secure and scalable solutions.

Subject Matter Expert (SME) Knowledge Areas
SMEs know and understand:
•    The customer environment, requirements and desired outcomes;
•    The value of building trust through regular interaction with all stakeholders (customer, development teams and partner service providers);
•    Specific technologies that underpin advertised services;
•    Priority - what's important and why;
•    Impact - how service or change affects the mission;
•    Industry insights, the marketplace, emerging technologies.

Typical Activities
•    Monitor and manage services in daily use, assist with Incident Management and Problem Management by applying a Continual Service Improvement approach;
•    Identify areas of concern and proactively address risks using industry standard approaches;
•    Production of reports to illustrate service and system health.

Key Responsibilities
•    Provide top-tier customer service for IT-related issues;
•    Diagnose and resolve software and hardware problems;
•    Act as a Subject Matter Expert for major tech platforms;
•    Implement infrastructure solutions;
•    Perform root cause analysis and develop long-term solutions;
•    Maintain accurate documentation and IT-systems;
•    Collaborate effectively across the organization.

Required Skills
•    Expertise with Google Cloud and Workspace;
•    Strong communication and documentation skills;
•    Extensive IT-support experience;
•    Knowledge of various operating systems;
•    Proficiency in business productivity suites;
•    Understanding of computer networking and ITIL-processes.

Desired Qualifications
•    Driver’s licence;
•    Linux/Unix experience;
•    Technical project delivery background;
•    ITIL-certification.

Key Behaviors
•    Excellent interpersonal and communication skills;
•    Strong team collaboration;
•    Adaptable and innovative problem-solver;
•    Continuous learner;
•    Resilient under pressure.

Work Conditions
•    Occasional travel within Europe;
•    Potential work outside core hours.

What Toolstation Offers
•    An employment contract of 36 to 40 hours per week, starting with a one-year contract, with prospects for a permanent position;
•    A salary between €4.000,00 - €4.500,00 gross per month based on a full-time employment;
•    25 vacation days (with the option to purchase 5 additional leave days);
•    Access to a pool car or travel expense reimbursement (minimum 10 km and maximum 30 km one way);
•    A work-from-home arrangement including compensation;
•    A Sharesave plan (share option scheme), which you can join after your first year;
•    Nice extras such as a corporate fitness arrangement, birthday and Christmas gifts;
•    A wide range of online training (from GoodHabitz) for personal development;
•    20% staff discount on the Toolstation assortment;
•    A good pension scheme (from 18 years old).