Customer Service Executive - Benelux Fixed Term

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At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference.

We work for a brighter future, thinking today about the world of tomorrow. ?

Don’t miss the chance to shape your #FutureInSight with us!

Based in either: UK, Netherlands or Belgium

Fixed Term Contract - 12 months. 
Fluent/High level of Dutch, French & English
Office Location: UK (London), the Netherlands (Zevenaar) or Belgium (Brussels) 

JOB SCOPE AND MAIN RESPONSIBILITIES:

• To give a friendly, first-class customer service to all our wholesale customers in the North Europe region via phone, e-mail and B2B platform communications.

AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:

• Primarily assisting our Benelux wholesale customers in Dutch (80%) and French (20%) & occasionally customers from other regions;
• Handling cross-category inbound enquiries (frame, apparel and other) by telephone & email; to proactively offer an alternative solution or product if the original request is not possible;
• Actioning proactive outbound campaigns on matters such as product information, upcoming events, out of stock & service initiatives
• Support customers to navigate through our B2B platform & with any information regarding aftersales processes
• Maintain highest level of proactive service – every customer is important
• Collaborate closely with team members through daily interactions and work efficiently with other departments.
• Keep up-to-date with latest product releases and communications from EssilorLuxottica
• Exceeding customer expectations no matter the type of enquiry by making each customer feel that nothing is too much trouble for us
• Significantly contributing to the department’s KPIs through working as a team player and individual performance
• Ongoing development of product and customer knowledge

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WHAT DO WE OFFER?

EssilorLuxottica offers a great independent role in a dynamic international company with an informal and open working atmosphere. We provide you with the opportunity to further develop yourself. Additionally, we offer a modern and excellent package of primary and secondary employment conditions.

Profiel kandidaat

TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE

• Customer service skills (active listening, problem-solving-mentality, showing compassion, taking ownership)
• Communication skills: the ability to use effective verbal and written communication skills through various platforms (to customers and colleagues alike).
• Computer skills such as competency with using the Microsoft Office suite (Word, Excel, Powerpoint) & website navigation
• Preferable experience, working with SAP and/or Customer Relationship Management systems, Genesys Cloud.
• Professional attitude when dealing with our customers & colleagues;
• Have an excellent standard of telephone manner & written skills;
• Be able to self-motivate, organise, show initiative and willingness to learn;
• Be motivated by working in a remote working environment;
• Working as a team player by helping others when needed & to actively contribute to group discussions;
• Acting as a guardian of our EssilorLuxottica culture - leading by example in all the above; maintaining focus on brand building as the cornerstone of our success.
• Language skills: Native/fluent or high level of Dutch and French, high level of English.

Meer informatie

Our Diversity, Equity and Inclusion commitment?

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.