Team Lead Customer Services a.i.

As our Team Lead Customer Service a.i. you are responsible for supervising a team of 5-7 Customer Service Specialists. Working closely with the Customer Service Manager and the other team Supervisor, you will drive a one team approach to customer support, helping to leverage the team’s full capabilities, ensuring no organization barriers exist and drive efficiencies and service improvements as a result.  

This is why you want to join us as a Team Lead Customer Service a.i. at Enza Zaden 

• Deliver a seamless and high-quality order management support and service for our customers; 

• Maximize customer satisfaction, service level and collaboration, while minimizing total-cost-to-service inefficiencies. 

Make a difference as Team Lead Customer Service a.i.  

Your key responsibility is team leadership and development. You will supervise, coach, maintain and develop a team of Customer Service Specialists, manage the talent in the team working closely with the Customer Service Manager. Next to that you develop high performance teams by target setting and performance reviews of team members and active support in setting up their individual development plans. You develop a one team culture and positive work environment maintaining the respect of all customer service team members through active management. 

Furthermore your tasks include: 

Service Level Delivery 

• Deliver a perfect execution of the customer service processes (commercial deliveries & Order to Cash processes and non-commercial deliveries (production stock seeds and receipts, R&D and sales sample deliveries) 

• Deliver improvements and value creation for our customers and our processes by establishing structured work processes and practices 

• Manage and expand KPI reports on Service Level by defining and expanding KPI reports on Service Level, Complaints, Distribution performance, document accuracy and cost performance in order to understand service towards customers and define / implement continuous improvements 

• Manage interface with logistic service providers 

• Ensure that all customer transactions are executed accurately and in accordance with defined procedures, deadlines and current legislation 

• Continually challenge the status quo to improve our customer quality and team efficiency 

Key Stakeholder Focus 

• Communicate and work openly with internal stakeholders to ensure smooth order handling and excellent service to internal and external customers. 

• Build and develop mutually beneficial relationships with all key stakeholders and key customers 

• Active participation in cross functional management teams in order to manage several improvement projects 

What you bring as a Team Lead Customer Service a.i. 

To be successful in this challenging position you should have at least a bachelor’s degree in business economics, Supply Chain or other relevant fields of studies. 

You have experience in supply chain or a sales related position, preferably in FMCG and/or pharmaceutical and/or Seed Industry. You have a good understanding how the (seed) industry works and want to be part of a growing company. Our Team Lead Customer Service a.i. is well spoken, driven and want to serve our customers efficiently. You communicate easily with a diversity of stakeholders in and outside of our business. Thanks to your leadership experience you engage teams and drive change. 
 

In short, you:

• have at least a Bachelor’s degree, preferably in Business, Economics or Supply Chain; 

• have at least 5 years of experience with people management in customer services, sales or supply chain; 

• are fluent in Dutch and English; 

• take a self-motivated & pro-active approach on challenging assignments; 

• are a performance teamplayer with a critical, analytical mentality; 

• are available on short term notice, for at least 6 months. 

About Enza Zaden  

With more than 3,000 passionate team members across the world, we're on a daily mission to develop the finest vegetable varieties. Our goal? To deliver seeds with that special something: vegetables with better taste, better yields, and better resistance. On our mission to feed the world, we challenge ourselves to gain deeper insights and find the next breakthrough. We grow and innovate together, and everyone’s contribution is valued. Throughout our 86 years, our family values, passion, independence and or focus on innovation have truly set us apart. Over 480 million people are eating our vegetables every day, something we are very proud of! Our passion isn't just a trademark; it's our driving force, propelling our rapid growth. If you're ready to explore your potential and thrive in a supportive environment, we welcome you to develop your talents with us. The combination of entrepreneurship, initiative and a healthy dose of determination has made Enza Zaden great and brought us where we are today. Enza Zaden is and always will be in motion: in the past, present and future.  

Get in touch  

Apply now using the application button. You will receive an automatic confirmation of your application within minutes, and we will respond to your application within 10 working days.  

Do you have any questions about our application process? Please feel free to reach out to: