Fluent French speaking, Sporty Customer Service Associate

Logo Convergys International Europe BV
Convergys International Europe BV
Amsterdam

Taken en verantwoordelijkheden

BECOME PART OF OUR CONVERGYS CUSTOMER CARE TEAM
Don't miss out on this great opportunity to join the customer service team for the No1 sports brand in the world.You will be passionate about the product and highly motivated to deliver exceptional customer service. You will want to build a rapport with repeat customers and be as enthusiastic as they are about the brand and product.
Customer Support Associate objective
The support professional will be responsible for taking inbound calls from prospective customers with regards to sports and electronic accessories, handling customer inquires in a professional manner while providing the highest level of technical/customer service. It is important to maintain a good knowledge of the sports environment and the latest gadgets in order to increase our customer support.

Profiel kandidaat

Experience and personal skills needed:

  • Intermediate vocational education (MBO)
  • We are looking for candidates that have English as a native language or have lived, worked and / or studied in a country where English was the common language spoken
  • You have strong typing and PC skills
  • Software related knowledge and aptitude a plus
  • Willing to work flexible hours - Irregular hours (shifts take place mo – fr between 09.00 – 21.00 and sa - su 09.00 – 18.00)
  • Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
  • You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
  • You are interested in sports and you enjoy different sports activities
  • Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.
  • Ambition is absolutely welcome, we have possibilities for growth, all mentor and team leading positions are usually filled internally! 80% of our managers started as an agent

Geboden wordt

We offer you:

  • An exciting full time job in a young international environment
  • Fully paid training
  • Start salary of Approximately 21 K annually based on full time employment
  • 25 vacation days based on full time employment
  • Holiday allowance
  • Pension plan
  • Yearly merit review
  • Attendance bonus system (700 yearly)
  • Referral bonus system (600 euro’s per referred candidate)
  • Possibilities for development and promotions
  • Location easy to reach by Public Transport / full travel costs compensation if you live further than 10 km from working location
  • Sports- en game activities
  • Employee of the month and employee of the year
  • BEEP: office parties with food , drinks and dj

Meer informatie

For more information, visit our website (click on our logo).

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